Refund Policy

House of Evaara

At House of Evaara, customer satisfaction is important to us. Please read our Refund Policy carefully before placing an order.

Refund Eligibility

Refunds may be applicable in the following cases:

  • The product received is defective, damaged, or incorrect
  • The return request is approved by House of Evaara
  • A complete unboxing video, recorded from the opening of the sealed parcel until the product is clearly visible, is provided where required
  • The returned product is received by us and successfully passes our inspection

Refunds may also be applicable for change-of-mind returns, subject to the conditions mentioned in our Return Policy.

Refund Conditions

  • Products must be unused, unworn, and in their original condition and packaging
  • Returns without valid video proof may not be accepted
  • The customer must send the product back to House of Evaara at the return address provided by our team
  • House of Evaara does not provide return pickup services
  • Refunds are processed only after the returned product has been received and inspected by our team

Products returned in a used, worn, damaged, altered, or incomplete condition may not be eligible for a refund.

Shipping & Handling Charges

  • For defective, damaged, or incorrect products, no ₹150 shipping and handling charge will be deducted from the eligible refund amount.
  • For change-of-mind returns, a ₹150 shipping and handling charge will be deducted from the refundable amount.
  • Any original shipping charges paid at the time of purchase are non-refundable.
  • The customer is responsible for the cost of sending the returned product back to House of Evaara.

Refund Method

  • Prepaid Orders: Eligible refunds will be credited to the original payment method used for the order.

Refund Timeline

Once the returned product has been received and successfully inspected by our team, the applicable refund will be initiated within 7–10 working days.

The time taken for the refund amount to reflect in your account may vary depending on your bank or payment provider.

Important Notes

  • House of Evaara reserves the right to approve or reject any refund request based on the condition of the returned product, supporting evidence, and compliance with our Return Policy.
  • A refund will not be processed if the returned product does not meet the applicable return conditions.
  • Please ensure the product is securely packaged when sending it back to us to prevent damage during transit.

Final Note

By placing an order with House of Evaara, you acknowledge and agree to the terms outlined in this Refund Policy and our Return Policy.