Shipping, Exchange and Return Policy
Shipping Policy
House of Evaara
House of Evaara ships to all major pin codes across India. We work with trusted logistics partners to ensure that every order is handled with care and delivered safely within the promised timelines. Once your order is shipped, you will receive tracking details to monitor your delivery status.
Order Dispatch
Orders placed with House of Evaara are typically processed and dispatched within 24 hours on working days from the time the order is confirmed.
Orders placed on weekends or public holidays will be processed on the next working day. In case of any delay in processing, our team will proactively inform you and share the revised dispatch timeline.
Order Delivery
Once dispatched, our logistics partners usually deliver orders within:
- 2–3 business days for metro cities
- 5–7 business days for non-metro cities and remote locations
Delivery timelines are calculated from the date of dispatch. While we strive to deliver on time, unforeseen circumstances such as weather conditions, courier delays, or regional restrictions may occasionally impact delivery schedules.
Shipping Charges
- We offer free shipping on prepaid orders above ₹899
- A flat ₹69 shipping fee applies to orders below ₹899
- Shipping charges, once applied, are non-refundable
Return Policy
House of Evaara
We want you to shop with confidence. Please read our return policy carefully before placing your order.
Defective, Damaged or Wrong Product
If you receive a defective, damaged, or incorrect product, please contact us within 2 days of receiving your order.
To be eligible for a return:
- A complete unboxing video, recorded from the opening of the sealed parcel until the product is clearly visible, is mandatory
- Requests without valid video proof may not be accepted
- The product must be unused and in its original condition and packaging
Once your return request is approved, you will need to send the product back to us at the return address provided by our team.
House of Evaara does not provide return pickup services.
Once we receive the returned product, our team will inspect and verify its condition. After successful verification, the eligible refund will be processed.
Change-of-Mind Returns
If you have changed your mind, ordered the wrong size, or no longer require the product, you may request a return within 2 days of receiving your order, subject to approval.
The product must be:
- Unused and unworn
- In its original condition
- Returned with its original packaging
The customer is responsible for sending the product back to House of Evaara.
A ₹150 shipping and handling charge will be deducted from the refundable amount.
Any original shipping charges paid at the time of purchase are non-refundable.
Once we receive the returned product, our team will inspect it. If the product meets our return conditions, the balance refund will be processed.
Refund Process & Timeline
Once the returned product has been received and successfully inspected by our team, the applicable refund will be initiated within 7–10 working days.
For prepaid orders, the refund will be credited to the original payment method.
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Important Note
House of Evaara reserves the right to approve or reject any return request based on the condition of the returned product, supporting evidence, and compliance with this policy.
Products returned in a used, worn, damaged, altered, or incomplete condition may not be eligible for a refund.
Please read this policy carefully. By placing an order with House of Evaara, you agree to the terms mentioned above.